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To Gif, or not to Gif...

Choose static thumbnails or liven up your messages with moving gif thumnails

Matt Barnett πŸ„πŸ½ avatar
Written by Matt Barnett πŸ„πŸ½
Updated over a week ago

When your Video message is sent to a customer you have two options for the thumbnail that they see in the email.

Option 1 - Static Thumbnail

Choose this thumbnail from your app, or after filming on desktop. If you do not choose one, then we use the first frame of your video by default.

Option 2 - Moving Gif

If you choose this option, we'll automatically make a Gif to go in your message email from the first few seconds of video. We suggest sending yourself a test if you use this as it can be hard to get correct...as Oli shows below

To choose these head to your account settings > Email customisation

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