Welcome to Bonjoro's newest product - Testimonials! It's the easiest way to collect quick, structured testimonials from your best customers.
This help doc will cover setting up your testimonial request in Bonjoro - up to the point of inviting your customers to share their thoughts.
Creating a testimonial project
Design and Instructions
Crafting your questionnaire
Additional information requests
Inviting customers to complete
Reviewing responses
1. Creating a testimonial project
Head to the testimonial tab in your account Bonjoro Account and select the 'Create new project'
Once created give your testimonial project a name so you can easily recognize it on your project index.
2. Project design and instructions
You'll be presented with the project builder, with configuration steps on the left, and a preview of your project on the right. The first step is to add your logo, background and general testimonial instructions.
Click the first 'Add an image' button to upload your company logo, and the second to add a background image if you want to use one. Once you upload the image select it and click 'Done'.
Next click the 'Intro' icon and complete the following steps:
Write in or edit the welcome message that appears on the left hand menu. Make it friendly and remind your customers how much their means to you and your company.
Write in or edit the Testimonial instructions that will appear on the right hand side of the screen while the testimonials are completed. A few tips:
Ask them to record somewhere nice and bright with good lighting
Ask them to make sure their computer isn't overloaded to minimize chances of sound syncing issues.
Suggest recording on a laptop/desktop if they can
3. Crafting your questionnaire
Click onto the 'Questions' section on the left of the project builder to move onto your questionnaire.
Choose whether you would like to restrict customers to video testimonials, written responses, or both using the check boxes.
Write in or edit the Question 1 field to create your first question. Keep the questions positive and focused on the value you deliver for your customers
Click 'add a question' to add additional questions up to a total of 6 questions
4. Additional information requests
Click onto the 'Other requests' step - here you can ask your customers to provide their company logo, profile photos and other assets that can be used with their testimonial.
Use the check box to request images - like company logo, profile shot or photos of a product for which a testimonial is being provided. Write in a description into the available field for a custom photo to be able to use the check box.
Use the Check box to request social or other links e.g. the customers LinkedIn, Facebook or company website links.
Once completed - click on 'End Message' to compose:
The closing message that will display for the customer once they submit the testimonial questionnaire.
The consent statement, telling your customers how their testimonials will be used.
The final thank you message that shows once they have consented
Then hit 'Save and Close' at the top right of the screen to save your project.
5. Inviting customers to complete
Now it is time to invite customers to complete their testimonials.
After you save your project - find it on your testimonial project list and click the 'Invite respondents' button
A modal will appear with a unique link to your testimonial project.
Click 'Copy link' to copy and paste the project link into an invite email, SMS, social message or any other channel you use to reach your customers (including a Bonjoro video message CTA)
That's it - you've created your Testimonial project and sent your first invite - well done!
6. Reviewing responses
Once you start receiving testimonials you'll get an email to let you know as well as notifications on your testimonial project list.
Click into your project to review responses
Select the customer from the responses list on the left hand side of the screen.
This will load the responses provided by that customer. You can view the videos by clicking the 'play' button on the video tiles, download the videos or copy a link to share or embed each video
You can download any uploaded assets like profile photos and company logos in the 'Uploaded files' section.
Delete the entire response for your list at the top right.
If you need to edit your testimonial project - click the 'Edit project button at the top right.