💡All users start with a basic default Bonjoro email address. This was created when you initially signed up. If you have not connected your email this will be the email address you are currently sending from and where replies will always be sent to.

Bonjoro allows you to link your own email addresses to the system so your personalized videos and messages are sent from your email address.

The best reason to do this is your customers will be more likely to open and interact with your messages if it is from an email domain that they recognise and trust. Sending from your own email address also improves the overall deliverability of your messages.

We support 2 methods for integrating your email:

  1. oAuth Mail integrations - Gmail and Outlook/Microsoft Email providers. This will let you integrate your Gmail or Microsoft email address with your account credentials. We recommend this as a quick way to get started but for long term use we recommend the Domain Verification option below. Required for Roll ups

  2. RECOMMENDED for long term users or those without a Gsuite or Outlook email address - Domain Verification and CNAME record entry. This works for all email addresses and requires a CNAME entry with your Domain Name Server (DNS) provider. This is the gold standard for sending Bonjoros from your own email address in terms of deliverability and reliability. Once you have a domain verified with us you can quickly and easily add & send from any email address that exists at that domain.

1) Integrate your email address using an oAuth mail integration (Gmail, Outlook oAuth)

The oAuth integration is available for Gmail/Gsuite and MS365 Outlook online users.

Head to settings > email setup:

  • Click on the ‘Gmail oAuth’ or ‘Outlook oAuth’ button depending on your provider

  • Enter your email address and password

  • Confirm in the ‘Team sending addresses section’ that your Gmail or Outlook address is set as your sending address. Do not set it as your reply forwarding address – this will cause 2 x reply notifications when people make a written reply to your video messages.

Two things to note:

  1. The oAuth protocol is based on tokens that expire over time (we did not build it this way - it's a 3rd party protocol widely used in SaaS applications) If you don't use Bonjoro for a while the authentication can fail. Our system will detect this and send you an email notification with a link that will allow you to re-authorize your Gmail/Outlook integration and re-send any failed messages automatically.

  2. 💡If you use Gmail or Gsuite to host your business or personal email address you can still choose to integrate by verifying your business domain. We do recommend this over the oAuth integration for longer term use to get around the issue in point 1 above. 💡

2) Integrate your email address using CNAME Domain Verification

To send via your own email address using the domain verification process it’s important to understand that there are two components.

  1. Setting up 2 CNAME records with your DNS provider to give us permission to send emails on your behalf and setting up a custom return path that will boost the reputation of the sent emails.

  2. Confirming the email address at your domain so we know it is real and has an associated inbox.

Step 1.

  • To start the Verified Domain process go to settings > email setup > click ‘add email address’

  • Enter your name and the intended sending email address at your own domain – no free email domains will be accepted (gmail.com, yahoo.com, hotmail.com etc)

  • Our system will send a confirmation email to the email address you entered. Please look for that email and click the link in it to confirm your email address

Step 2.

  • Go to settings > domains where you will see an entry for your email address’s domain that is not yet verified.

  • Click on the domain then go to your DNS (Domain Name Service) provider. If you are not sure who your provider is, see the Troubleshooting section below. There is a list of common providers. If yours is not there please do a google search on how to create CNAME records with your provider.

  • Create a new CNAME Record in your DNS and fill in the values provided for the two records generated by our system.
    Domain record:
    Hostname Key (or Name or Alias or Host record) = XXXXXXpm._domainkey
    Value (or Host Name or CNAME or points to) = XXXXXXXXX.dkim.bonjoro.com

    NOTE: Different DNS providers use different names for 'Hostname' and 'Value' - if you add the values but they don't verify - please contact your DNS provider support - they are familiar with their system and will be able to tell you if the entries are correct in the shortest possible time. If you use CLOUDLFARE please see the troubleshooting section below.

  • Create a second CNAME record with the values for the custom return path.
    Return Path record:
    Hostname = bonjoro-bounces
    Value (or Host Name or CNAME or points to) = XXXXXXXXX.bounces.bonjoro-mail.com

  • Check back in settings > domains later to 'Check record' and complete domain verification.

NOTE: It can take up to 24 hours for the record to propagate across the internet and the domain to be verified – but it typically takes less than 20 minutes. If your record doesn't verify please check the troubleshooting section below. Some DNS providers do things a bit differently or have extra steps (Particularly CLOUDFLARE)

Step 3.

  • Once your email is confirmed AND your domain is verified your sending address will show as verified in settings > email setup and you will be able to set it as your sending address.

  • Go to settings > email setup and in the 'Team Sending Addresses' section confirm that your email address is set in the ‘From email’ drop down. Do not set it as your reply forwarding address – this will cause 2 x reply notifications when people make a written reply to your video messages.

Step 4. (optional - for adding additional team sending addresses)

If you have team members who's email addresses you would like to add this can be done once your domain is verified. The process to add team members is as follows:

  • Team admin or team members dead to settings > email setup and click 'Add email address'.

  • Enter name and email address

  • Check email inbox and click on the link in the confirmation email we will send you to confirm your address.

  • Ensure that the newly confirmed email address is set as the team members sending address in settings > email setup under the Team Sending addresses' setting.

Troubleshooting

How to create a new CNAME record with your DNS provider

Setup Instructions for common DNS providers

If you use a different DNS hosting service just do a quick google search for their instructions as every DNS provider will be slightly different. If you can't find instructions for your provider it's best to contact their support directly.

What if you don't know who your DNS provider is?

Sometimes your domain name registrar (where you bought your domain name) is not the same service that is responsible for handling your DNS setup. To find out who your DNS provider is we recommend using this tool: https://whois.icann.org/en

Just enter your domain name and WHOIS will return your registrar and Name Server. Your DNS provider is the one in the Name Server section and this can be different to your registrar.

Alternatively you can ask the IT service that set up your DNS/email - or contact your domain name registrar and ask them who is handling your DNS.

Still got questions? Check out our FAQ

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