This is one of my favourite integrations that we use internally, and its just awesome for culture, transparency, and most importantly - weekly contests to see who gets the most love.

Share when a customer thanks you for a Bonjoro

That little "thanks" button the customer clicks is wonderful for showing you which receivers are engaged and genuinely loved the Bonjoro you sent them.  

Use our pre-built zap

Easy to set up and go https://zapier.com/app/editor/template/17371
Or...

Build your own

First of all create a new channel in Slack - we call ours Bonjorofeedbackonly - you can call it whatever you like


Next - in Zapier - create a new Zap with Bonjoro as the Trigger, and Slack as the reaction.  If you have not used Zapier with Bonjoro yet, see how here.  

For Triggers select "Bonjoro reaction" this is the "Thanks" button and will fire whenever someone clicks this:

For Action select "Send Channel Message" in Slack.  
There are a number of ways you can set this up. If like us you like to keep channels fairly clean, do the following to set up each thanks click to display on a single line

  • Channel: Select the feedback channel you set up
  • Message text: Select variable from dropdown "Bonjoro Profiles Name" add fixed text "Thanked  :+1: " select variable "Bonjoro URL". As above
  • Send as Bot: Yes
  • Bot name: Bonjoro
  • Bot icon: Select variable "Bonjoro Thumb URL" - this is the thumbnail of the Bonjoro sent.
  • Auto-Expand links: No
  • Broadcast to channel: No

Feel free to play with the options, but this setup will display the thank you thus:


Send email feedback to this channel

A lot of great feedback your team will receive comes in Email. Get this into the feedback channel with the handy slack channel email integration. Whenever a customer gives good feedback, encourage your team to send it in and share with everyone.

Step 1: Click on the little cog icon in the top right of the channel - it should say "Channel Settings" when you hover over it. In the dropdown click "Add apps:

Step 2: Search for the email app:

Step 3: Add this to the channel, and it gives you a forward email - save this in your address book and give to all your team. Now whenever a great email comes in, forward and it'll pop into the slack channel.

Other things we use for feedback

Notify

 https://notify.ly/ - post whenever someone mentions you on twitter

Copy and past feedback from everywhere else

  • Apple:  - CMD + SHIFT + 4 to copy anything from your screen and then CMD+V to paste it into the slack channel
  • Windows: Use the Snipping tool



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