Want to connect your favorite CRM to your favorite video platform? Well, you are in luck! You can connect Intercom to Bonjoro in a few easy to follow steps. All direct Bonjoro workflows have a Trigger and Action. The trigger is the event in Intercom, e.g. New Contact or Tag added to contact, that will cause a contact to be added to your Bonjoro tasklist - the action.

Follow the simple steps below to integrate with Intercom and power your Bonjoro workflows. 

Start at on your Workflows tab, and click 'Add a workflow'

This will launch the workflow editor.


Select a Service: This starts our integration. Select Intercom from the list then click Continue.

Choose a Trigger: Contact Added or Tag added to Contact - please click on one to select it and then hit Continue.

Select an Account: Now it's time to add your Intercom account. Select Add Account. This will bring up another window for you to connect.

Test the authentication: Once you have input the API Access information the window will close and you will see the gray TEST button on Bonjoro, click that. If it turns green with a check mark you are good to go. Next, click SELECT then CONTINUE.


Select a Service: Select Bonjoro and hit Continue.

Choose an Action: Click Create a Bonjoro then Continue.

Configure Options:Attributes; You can select which attributes you'd like to pull in from Intercom about your contact. This lets you quickly and easily add layers of personalisation to the message. More information here. This is optional.Assignee; if you are the only person on your account this will be your email. If you are a part of a team, you can select the team member you wish to assign the video messages to on your task-list. You must select an assignee before you click continue.Reason; this is the information that will be listed on the contact when it shows up in Bonjoro in your task-list. It will display under the contacts name so you you can see which workflow it belongs to. Click Continue once you have completed the two fields. 

The Finishing Touches: Give your workflow a name so you can easily recognise it on your list of workflows. Then it's time to turn it on! Toggle the gray switch from Off to On. Then click Go to workflows.

Part 2: Adding bonjoro results to Intercom

To add your results into your Intercom account you'll need to have a free Zapier account set up.   Once you have this, use our pre-built zaps below to start:

Tag users in Intercom when they thank you for a Bonjoro
Tag users in Intercom when they share a Bonjoro
Tag users in Intercom when they watch a Bonjoro
Tag any user you send a Bonjoro to

Happy Bonjoroing!

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